{"id":21515,"date":"2024-06-04T14:32:59","date_gmt":"2024-06-04T14:32:59","guid":{"rendered":"https:\/\/ergocentre.fr\/?post_type=blog&#038;p=21515"},"modified":"2024-06-04T14:33:00","modified_gmt":"2024-06-04T14:33:00","slug":"quest-ce-que-lacceptabilite","status":"publish","type":"blog","link":"https:\/\/ergocentre.fr\/en\/blog\/quest-ce-que-lacceptabilite\/","title":{"rendered":"L&rsquo;acceptabilit\u00e9, qu&rsquo;est-ce que c&rsquo;est&nbsp;?"},"content":{"rendered":"\n<h2 class=\"wp-block-heading has-rouge-4-background-color has-background\" style=\"font-size:26px\"><strong>Introduction<\/strong><\/h2>\n\n\n\n<p class=\"has-body-1-font-size\"><strong>L&rsquo;acceptabilit\u00e9, qu&rsquo;est-ce que c&rsquo;est&nbsp;? <\/strong><\/p>\n\n\n\n<p class=\"has-body-1-font-size\">On \u00e9voque de plus en plus le terme \u201cd\u2019acceptabilit\u00e9\u201d des solutions innovantes.\u00a0Mais ce concept fait d\u00e9bat au sein de l\u2019ergonomie&nbsp;: deux \u00e9coles de pens\u00e9e existent. Dans cet article, nous avons mis en avant ces deux points de vue et quelques \u00e9l\u00e9ments m\u00e9thodologiques pour vous y retrouver.<\/p>\n\n\n\n<div style=\"height:5px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading has-rouge-4-background-color has-background\" style=\"font-size:26px\"><strong>Pour certains&#8230;<\/strong><\/h2>\n\n\n\n<p class=\"has-body-1-font-size\">c\u2019est l\u2019ensemble du processus qui m\u00e8ne \u00e0 l\u2019adoption d\u2019une solution&nbsp;: de la repr\u00e9sentation jusqu\u2019\u00e0 l\u2019appropriation en passant par l\u2019acceptation. <a href=\"https:\/\/www.cairn.info\/revue-le-travail-humain-2009-4-page-311.htm\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>(Barcenilla et Bastien, 2009)<\/strong><\/a><\/p>\n\n\n\n<p class=\"has-body-1-font-size\">L\u2019acceptation se mesure, elle, \u00e0 la suite des premi\u00e8res utilisations.<\/p>\n\n\n\n<div style=\"height:5px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading has-rouge-4-background-color has-background\" style=\"font-size:26px\"><strong>Pour d&rsquo;autres&#8230;<\/strong><\/h2>\n\n\n\n<p class=\"has-body-1-font-size\">ce n\u2019est que la premi\u00e8re \u00e9tape, avant la premi\u00e8re utilisation. C\u2019est un pronostic, une pr\u00e9diction de l\u2019usage futur. <a href=\"https:\/\/www.cairn.info\/revue-le-travail-humain-2009-4-page-305.htm?contenu=resume\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>(Dubois &amp; Bobillier Chaumon, 2009)<\/strong><\/a><\/p>\n\n\n\n<div style=\"height:5px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading has-rouge-4-background-color has-background\" style=\"font-size:26px\"><strong>Comment \u00e7a marche&nbsp;?<\/strong><\/h2>\n\n\n\n<p class=\"has-body-1-font-size\">L\u2019acceptabilit\u00e9 repose sur un processus d\u00e9cisionnel qui se d\u00e9compose en 4 \u00e9tapes en fonction de l&rsquo;utilisation de la solution test\u00e9e&nbsp;:<\/p>\n\n\n\n<div style=\"height:5px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full is-resized\"><img decoding=\"async\" loading=\"lazy\" src=\"https:\/\/ergocentre.fr\/wp-content\/uploads\/2024\/06\/Capture-decran-2024-06-04-a-14.14.54.png\" alt=\"l'acceptabilit\u00e9 qu'est ce que c'est - visuel 1\" class=\"wp-image-21516\" width=\"512\" height=\"332\" srcset=\"https:\/\/ergocentre.fr\/wp-content\/uploads\/2024\/06\/Capture-decran-2024-06-04-a-14.14.54.png 932w, https:\/\/ergocentre.fr\/wp-content\/uploads\/2024\/06\/Capture-decran-2024-06-04-a-14.14.54-300x194.png 300w, https:\/\/ergocentre.fr\/wp-content\/uploads\/2024\/06\/Capture-decran-2024-06-04-a-14.14.54-768x498.png 768w, https:\/\/ergocentre.fr\/wp-content\/uploads\/2024\/06\/Capture-decran-2024-06-04-a-14.14.54-18x12.png 18w\" sizes=\"(max-width: 512px) 100vw, 512px\" \/><\/figure><\/div>\n\n\n<h2 class=\"wp-block-heading has-rouge-4-background-color has-background\" style=\"font-size:26px\"><strong>Pourquoi et comment&nbsp;? <\/strong><\/h2>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-large is-resized\"><img decoding=\"async\" loading=\"lazy\" src=\"https:\/\/ergocentre.fr\/wp-content\/uploads\/2024\/06\/Capture-decran-2024-06-04-a-15.54.04-1024x759.png\" alt=\"l'acceptabilit\u00e9 qu'est ce que c'est - visuel 2\" class=\"wp-image-21517\" width=\"534\" height=\"395\" srcset=\"https:\/\/ergocentre.fr\/wp-content\/uploads\/2024\/06\/Capture-decran-2024-06-04-a-15.54.04-1024x759.png 1024w, https:\/\/ergocentre.fr\/wp-content\/uploads\/2024\/06\/Capture-decran-2024-06-04-a-15.54.04-300x223.png 300w, https:\/\/ergocentre.fr\/wp-content\/uploads\/2024\/06\/Capture-decran-2024-06-04-a-15.54.04-768x570.png 768w, https:\/\/ergocentre.fr\/wp-content\/uploads\/2024\/06\/Capture-decran-2024-06-04-a-15.54.04-16x12.png 16w, https:\/\/ergocentre.fr\/wp-content\/uploads\/2024\/06\/Capture-decran-2024-06-04-a-15.54.04.png 1324w\" sizes=\"(max-width: 534px) 100vw, 534px\" \/><\/figure><\/div>\n\n\n<div style=\"height:5px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading has-rouge-4-background-color has-background\" style=\"font-size:26px\"><strong>Quelles m\u00e9thodes&nbsp;? <\/strong><\/h2>\n\n\n\n<ul>\n<li class=\"has-body-1-font-size\"><strong>Entretiens<\/strong> : Nous r\u00e9alisons des entretiens approfondis avec les utilisateurs de l\u2019\u00e9cosyst\u00e8me pour en savoir plus sur leur repr\u00e9sentation du syst\u00e8me, leurs attentes, leurs besoins et leurs exp\u00e9riences pr\u00e9c\u00e9dentes avec des solutions similaires.<\/li>\n<\/ul>\n\n\n\n<div style=\"height:5px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<ul>\n<li class=\"has-body-1-font-size\"><strong>Questionnaires<\/strong> : Diff\u00e9rents questionnaires standardis\u00e9s permettant de mesurer l\u2019acceptabilit\u00e9 pratique et sociale (TAM, UTAUT, Acceptance Scale). Ces questionnaires aident \u00e0 quantifier les attitudes des utilisateurs, leur intention d&rsquo;utiliser la technologie et les facteurs influen\u00e7ant cette acceptation. Les r\u00e9sultats obtenus permettent d\u2019identifier les leviers et les barri\u00e8res \u00e0 l\u2019impl\u00e9mentation r\u00e9ussie de la solution.<\/li>\n<\/ul>\n\n\n\n<div style=\"height:5px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<ul>\n<li class=\"has-body-1-font-size\"><strong>Analyses de donn\u00e9es d\u2019usage d\u2019une solution<\/strong> : Nous retra\u00e7ons le parcours de l&rsquo;utilisateur en utilisant des extensions web qui permettent de recueillir des donn\u00e9es quantitatives d\u2019usage (Google analytiques, Matomo, Open Web, etc.). Ces outils fournissent des informations sur les habitudes d&rsquo;utilisation, les pages les plus consult\u00e9es, le temps pass\u00e9 sur chaque section et les \u00e9ventuels points de friction.<\/li>\n<\/ul>\n\n\n\n<div style=\"height:5px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<ul>\n<li class=\"has-body-1-font-size\"><strong>Test utilisateurs<\/strong> : Nous mettons en situation l\u2019utilisateur afin d\u2019observer ses comportements, sa r\u00e9action et sa performance dans la r\u00e9alisation des t\u00e2ches li\u00e9es \u00e0 la solution test\u00e9e. Ce processus permet d\u2019identifier les probl\u00e8mes d&rsquo;utilisabilit\u00e9, de tester diff\u00e9rentes versions du produit et d\u2019obtenir des retours directs des utilisateurs sur ce qui fonctionne bien et ce qui n\u00e9cessite des ajustements.<\/li>\n<\/ul>\n\n\n\n<div style=\"height:5px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<ul>\n<li class=\"has-body-1-font-size\"><strong>Observation<\/strong> : Nous recueillons des donn\u00e9es quantitatives et qualitatives sur l\u2019utilisation de la solution. Cette m\u00e9thode permet d\u2019observer les interactions naturelles des utilisateurs avec la technologie, d\u2019identifier les usages r\u00e9els par rapport aux usages pr\u00e9vus, et de comprendre les contextes d\u2019utilisation.\u00a0<\/li>\n<\/ul>\n\n\n\n<div style=\"height:9px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p class=\"has-body-1-font-size\">Retrouvez le reste de notre d\u00e9marche en cliquant <strong><a href=\"https:\/\/ergocentre.fr\/demarche\/\" target=\"_blank\" rel=\"noreferrer noopener\">ici<\/a><\/strong><\/p>","protected":false},"excerpt":{"rendered":"<p>On \u00e9voque de plus en plus le terme \u201cd\u2019acceptabilit\u00e9\u201d des solutions innovantes.\u00a0Mais ce concept fait d\u00e9bat au sein de l\u2019ergonomie&nbsp;: deux \u00e9coles de pens\u00e9e existent.<\/p>","protected":false},"featured_media":21518,"template":"","meta":{"om_disable_all_campaigns":false,"_mi_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0},"blog-type":[],"blog-theme":[40,42,35],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v21.5 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>L&#039;acceptabilit\u00e9, qu&#039;est-ce que c&#039;est ? - ergocentre<\/title>\n<meta name=\"description\" content=\"L&#039;acceptabilit\u00e9, qu&#039;est-ce que c&#039;est ? D\u00e9couvrez ce concept, ses perspectives et les m\u00e9thodes pratiques pour la mesurer.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/ergocentre.fr\/en\/blog\/quest-ce-que-lacceptabilite\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"L&#039;acceptabilit\u00e9, qu&#039;est-ce que c&#039;est ? - ergocentre\" \/>\n<meta property=\"og:description\" content=\"L&#039;acceptabilit\u00e9, qu&#039;est-ce que c&#039;est ? D\u00e9couvrez ce concept, ses perspectives et les m\u00e9thodes pratiques pour la mesurer.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/ergocentre.fr\/en\/blog\/quest-ce-que-lacceptabilite\/\" \/>\n<meta property=\"og:site_name\" content=\"ergocentre\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/ergocentre\/\" \/>\n<meta property=\"article:modified_time\" content=\"2024-06-04T14:33:00+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/ergocentre.fr\/wp-content\/uploads\/2024\/06\/108A7888-scaled.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"2560\" \/>\n\t<meta property=\"og:image:height\" content=\"1707\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"3 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/ergocentre.fr\/blog\/quest-ce-que-lacceptabilite\/\",\"url\":\"https:\/\/ergocentre.fr\/blog\/quest-ce-que-lacceptabilite\/\",\"name\":\"L'acceptabilit\u00e9, qu'est-ce que c'est ? - ergocentre\",\"isPartOf\":{\"@id\":\"https:\/\/ergocentre.fr\/#website\"},\"datePublished\":\"2024-06-04T14:32:59+00:00\",\"dateModified\":\"2024-06-04T14:33:00+00:00\",\"description\":\"L'acceptabilit\u00e9, qu'est-ce que c'est ? D\u00e9couvrez ce concept, ses perspectives et les m\u00e9thodes pratiques pour la mesurer.\",\"breadcrumb\":{\"@id\":\"https:\/\/ergocentre.fr\/blog\/quest-ce-que-lacceptabilite\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/ergocentre.fr\/blog\/quest-ce-que-lacceptabilite\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/ergocentre.fr\/blog\/quest-ce-que-lacceptabilite\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Accueil\",\"item\":\"https:\/\/ergocentre.fr\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Blog\",\"item\":\"https:\/\/ergocentre.fr\/blog\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"L&rsquo;acceptabilit\u00e9, qu&rsquo;est-ce que c&rsquo;est&nbsp;?\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/ergocentre.fr\/#website\",\"url\":\"https:\/\/ergocentre.fr\/\",\"name\":\"ergocentre\",\"description\":\"Les sciences comportementales au service de l&#039;innovation\",\"publisher\":{\"@id\":\"https:\/\/ergocentre.fr\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/ergocentre.fr\/?s={search_term_string}\"},\"query-input\":\"required name=search_term_string\"}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/ergocentre.fr\/#organization\",\"name\":\"ergocentre\",\"url\":\"https:\/\/ergocentre.fr\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/ergocentre.fr\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/ergocentre.fr\/wp-content\/uploads\/2023\/11\/Logo_entier-WEB.png\",\"contentUrl\":\"https:\/\/ergocentre.fr\/wp-content\/uploads\/2023\/11\/Logo_entier-WEB.png\",\"width\":4962,\"height\":1350,\"caption\":\"ergocentre\"},\"image\":{\"@id\":\"https:\/\/ergocentre.fr\/#\/schema\/logo\/image\/\"},\"sameAs\":[\"https:\/\/www.facebook.com\/ergocentre\/\",\"https:\/\/www.linkedin.com\/company\/ergocentre\/\"]}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"L'acceptabilit\u00e9, qu'est-ce que c'est ? - ergocentre","description":"L'acceptabilit\u00e9, qu'est-ce que c'est ? D\u00e9couvrez ce concept, ses perspectives et les m\u00e9thodes pratiques pour la mesurer.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/ergocentre.fr\/en\/blog\/quest-ce-que-lacceptabilite\/","og_locale":"en_US","og_type":"article","og_title":"L'acceptabilit\u00e9, qu'est-ce que c'est ? - ergocentre","og_description":"L'acceptabilit\u00e9, qu'est-ce que c'est ? D\u00e9couvrez ce concept, ses perspectives et les m\u00e9thodes pratiques pour la mesurer.","og_url":"https:\/\/ergocentre.fr\/en\/blog\/quest-ce-que-lacceptabilite\/","og_site_name":"ergocentre","article_publisher":"https:\/\/www.facebook.com\/ergocentre\/","article_modified_time":"2024-06-04T14:33:00+00:00","og_image":[{"width":2560,"height":1707,"url":"https:\/\/ergocentre.fr\/wp-content\/uploads\/2024\/06\/108A7888-scaled.jpg","type":"image\/jpeg"}],"twitter_card":"summary_large_image","twitter_misc":{"Est. reading time":"3 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/ergocentre.fr\/blog\/quest-ce-que-lacceptabilite\/","url":"https:\/\/ergocentre.fr\/blog\/quest-ce-que-lacceptabilite\/","name":"L'acceptabilit\u00e9, qu'est-ce que c'est ? - ergocentre","isPartOf":{"@id":"https:\/\/ergocentre.fr\/#website"},"datePublished":"2024-06-04T14:32:59+00:00","dateModified":"2024-06-04T14:33:00+00:00","description":"L'acceptabilit\u00e9, qu'est-ce que c'est ? D\u00e9couvrez ce concept, ses perspectives et les m\u00e9thodes pratiques pour la mesurer.","breadcrumb":{"@id":"https:\/\/ergocentre.fr\/blog\/quest-ce-que-lacceptabilite\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/ergocentre.fr\/blog\/quest-ce-que-lacceptabilite\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/ergocentre.fr\/blog\/quest-ce-que-lacceptabilite\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Accueil","item":"https:\/\/ergocentre.fr\/"},{"@type":"ListItem","position":2,"name":"Blog","item":"https:\/\/ergocentre.fr\/blog\/"},{"@type":"ListItem","position":3,"name":"L&rsquo;acceptabilit\u00e9, qu&rsquo;est-ce que c&rsquo;est&nbsp;?"}]},{"@type":"WebSite","@id":"https:\/\/ergocentre.fr\/#website","url":"https:\/\/ergocentre.fr\/","name":"ergocentre","description":"Les sciences comportementales au service de l&#039;innovation","publisher":{"@id":"https:\/\/ergocentre.fr\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/ergocentre.fr\/?s={search_term_string}"},"query-input":"required name=search_term_string"}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/ergocentre.fr\/#organization","name":"ergocentre","url":"https:\/\/ergocentre.fr\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/ergocentre.fr\/#\/schema\/logo\/image\/","url":"https:\/\/ergocentre.fr\/wp-content\/uploads\/2023\/11\/Logo_entier-WEB.png","contentUrl":"https:\/\/ergocentre.fr\/wp-content\/uploads\/2023\/11\/Logo_entier-WEB.png","width":4962,"height":1350,"caption":"ergocentre"},"image":{"@id":"https:\/\/ergocentre.fr\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/ergocentre\/","https:\/\/www.linkedin.com\/company\/ergocentre\/"]}]}},"_links":{"self":[{"href":"https:\/\/ergocentre.fr\/en\/wp-json\/wp\/v2\/blog\/21515"}],"collection":[{"href":"https:\/\/ergocentre.fr\/en\/wp-json\/wp\/v2\/blog"}],"about":[{"href":"https:\/\/ergocentre.fr\/en\/wp-json\/wp\/v2\/types\/blog"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/ergocentre.fr\/en\/wp-json\/wp\/v2\/media\/21518"}],"wp:attachment":[{"href":"https:\/\/ergocentre.fr\/en\/wp-json\/wp\/v2\/media?parent=21515"}],"wp:term":[{"taxonomy":"blog-type","embeddable":true,"href":"https:\/\/ergocentre.fr\/en\/wp-json\/wp\/v2\/blog-type?post=21515"},{"taxonomy":"blog-theme","embeddable":true,"href":"https:\/\/ergocentre.fr\/en\/wp-json\/wp\/v2\/blog-theme?post=21515"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}